| Mt. Si Senior Center Front Desk Receptionist Part-Time (20 hours per week), Non-exempt Hourly rate: $20.00 – $24.00 / Hour Hourly Rate Depends on Experience APPLICATION: Receptionist - Mt. Si Senior Center |
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POSITION SUMMARY: Under the supervision of the Program Coordinator, the Front Desk Receptionist performs varied front desk duties. The Front Desk Receptionist is responsible for: making the people using the Center feel welcome and ensuring they experience the Center as an organized environment; greeting people and directing them to the correct person, department, or activity; ensure that facility policies and guidelines are followed; help people to check-in to programs via our kiosk; make appointments with specialists; run the register; answer the phone promptly; maintain cleanliness in the front entrance and front desk area; oversee, coordinate and direct volunteer ambassadors; light clerical duties; and report any problems, discrepancies and incidents to the Programs Coordinator or Executive Director. The hours are Monday through Friday, 8:30 AM – 12:30 PM, and one day a month, working until 2:00 PM to accommodate a staff meeting.
The person in this role operates with a moderate degree of independence within specified activity areas, referring only to highly unusual or technical programs to a manager for decision-making. The work requires excellent communication and customer service skills due to considerable public contact.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Open the Center 15 minutes before official hours every morning.
- Greet callers and visitors. Screen calls and take messages, direct inquiries appropriately, and answer questions within the context of established policies and procedures.
- Handle cash, credit card, or check payment for activity fees, membership, donations, or services. Prepare receipts and maintain records: process refunds and credits.
- Establish and maintain a well-organized front desk.
- Assist clients with electronic check-in and special event sign-ups. Access the client database to print class lists to check attendance.
- Schedule clients with specialists; communicate the schedule to specialists in advance of appointments.
- Maintain and increase knowledge of resources for seniors.
- Oversee, coordinate, train, and direct up to 10 volunteers serving as “ambassadors”, who assist the receptionist, help clients, and cover the front desk in the afternoons.
- Address client complaints, requests, needs, and suggestions.
- Ensure clients are aware of, and comply with, all Center policies and procedures.
- Adhere to all current applicable federal, state, and local standards, guidelines, and regulations, along with the Center’s established policies and procedures.
- Receive and route client intake forms, membership, and volunteer applications.
- Maintain the outgoing message on the phone. Collecting voice mails and routing appropriately.
- Call clients to update them on scheduled programs or new program opportunities.
- Perform light clerical duties, including filing, organizing, and assisting with mailings.
- Keep personal information about clients confidential.
- Other duties as necessary and assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements below represent the knowledge, skills, abilities, and attributes required.
- High school diploma or equivalent. An associate degree or two years of college is preferred.
- Experience in customer service or an office environment.
- Experience with cash handling and technically proficient with Point-of-Sale software/ hardware (cash register, credit card machine)
- Ability to learn spreadsheet programs (Excel), Point of Sale software, and client database software. Ability to learn additional software as needed or required.
- Demonstrated ability to thrive in a fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.
- Proven ability to respond to multiple demands courteously and effectively.
- Demonstrated ability to serve clients in a professional, welcoming, and efficient manner.
- Ability to keep client information confidential.
- Experience relating to diverse groups of people respectfully, regardless of their backgrounds and lifestyles (e.g., diverse levels of income, physical ability, education, language, etc).
- Cooperative, friendly, and helpful attitude with clients, volunteers, and co-workers. Ability to work closely with other employees to ensure a positive environment throughout the Center.
- Strong organizational skills.
- Practical verbal and written communication skills.
- Technically proficient with email and scheduling programs (i.e., Outlook) and Microsoft Word.
- Ability to stand for moderate periods of time, reaching, kneeling, and squatting. Work will involve moderate to loud noise levels and constant interruptions.
- Ability to work independently, without unnecessarily interfering with the work efficiency of other staff.
- Able to withstand exposure to hot and cold weather; able to lift to 25 lbs.
PREFERRED QUALIFICATIONS:
- Three or more years’ experience in customer service or an office environment.
- High degree of proficiency working with spreadsheet programs (Excel), online databases, and mail merges.
OTHER REQUIREMENTS
- Available to attend meetings, functions, and events after regular business hours on occasion.
- Valid Washington State driver’s license and access to an insured vehicle.
- New employees are subject to criminal background checks.
SALARY & BENEFITS:
This is a part-time, hourly, non-exempt position. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package, including paid vacation, and the opportunity to participate in our 401(k) plan. To learn more about us, please visit our website - www.MtSiSeniorCenter.org.
HOW TO APPLY:
If you are interested in applying for this position, please submit an application, a cover letter, and your wage requirements. A resume may also be submitted. Your application packet is to be emailed to Development@MtSiSeniorCenter.org with the subject line: “MSSC Receptionist position”.
Qualified applicants will be contacted for our screening process and possible interview. No calls, please.
This position will remain open until we find the right person to become a dynamic member of our team.
ORGANIZATIONAL OVERVIEW:
Mt. Si Senior Center has been serving the needs of seniors in the upper Snoqualmie Valley as a 501(c)(3) since 1979. The Center enhances the quality of life for older adults in the Snoqualmie Valley by providing a comprehensive network of services, including health and wellness checks, fitness classes, information and assistance, social and recreational opportunities, educational programs, volunteerism, housing, and transportation. We are proud of the work we do and passionate about helping people. We seek a grant writer to become an integral part of our dynamic and growing organization.
Mt. Si Senior Center is an equal opportunity employer. The agency does not discriminate based on race, color, gender, socio-economic status, marital status, national or ethnic origin, age, religion or creed, disability, or political or sexual orientation.
